Returns & Exchanges

At Clothes Mentor, we want you to love your sustainable fashion finds, but if you are not completely satisfied, we offer a straightforward return process for items in their original condition. Please note that return policies may vary slightly by independently owned franchise locations, so we recommend checking with your local store for specific details.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original condition with all Clothes Mentor tags still attached and that the return is initiated within the store's designated return window, typically 7 days.

• 2.
  Gather Documentation

  Locate your original sales receipt or order confirmation email, as proof of purchase is required to process any refund or exchange.

• 3.
  Visit Your Store

  Bring the items and your receipt back to the specific Clothes Mentor location where the purchase was originally made for an immediate inspection by our staff.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed back to your original payment method or issued as store credit, depending on the store's specific policy.